Refund and Cancellation Policy

This policy applies to tescast plans bought from DMR LABS LTD on tescast.app. It is part of our Terms of Service.

Cancellation

• A monthly plan renews every month. A yearly plan renews every year. Each plan renews for the same period until you cancel.
• We charge the renewal to your saved card at the end of each period.
• Before a yearly plan renews, we send you an e-mail with the renewal date and amount.
• You can cancel at any time on your account page (tescast.app/en/account). The account page opens the Stripe customer portal.
• After you cancel, we do not charge you again. You keep access until the end of the period you paid for.

Upgrades and plan changes

• An upgrade offer shows the amount to pay now, the new end date and the yearly renewal price. When you tap "Pay [amount] and upgrade", we charge that amount to your saved card at once and the new plan starts at once. There is no separate confirmation screen.
• The amount in the offer is the price of the new plan minus the unused part of your current period.
• If the payment fails, the upgrade does not happen and your current plan continues.
• A change to a lower plan (for example from yearly to monthly) starts at the end of your current period. We do not give a refund for this change.

Right of withdrawal

If you are a consumer in the United Kingdom or the European Union, you can cancel a purchase within 14 days of the day you bought it, without giving a reason. This applies to your first purchase of a plan and to an upgrade to a new plan.

At checkout you ask us to start the service straight away. If you then cancel within the 14 days, we refund what you paid minus a proportionate amount for the time you had access until you told us that you were cancelling. If you did not use the service at all, we refund the full payment.

To cancel, tell us within the 14 days by e-mail to support@tescast.app, from the e-mail address of your account. You can use the model form below, but you do not have to. We refund you within 14 days of your message, to the card you paid with. After a cancellation the plan ends at once.

Model cancellation form: "To DMR LABS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, support@tescast.app: I hereby give notice that I cancel my contract for the tescast subscription. Bought on: [date]. Name: [your name]. Account e-mail: [your e-mail]. Date: [today]."

The refunds below apply in addition.

Refunds

• Outside the 14-day cancellation right above, we do not give automatic refunds.
• To ask for a refund, write to support@tescast.app from the e-mail address of your account. We look at each request one by one. We check if a car was connected and if the service was used.
• tescast does not work in your car: if tescast did not open in your car at all because of a technical problem in the 14 days after your payment, so no live channel, video or radio could play, we refund the full payment. We check this in the account and playback records.
• If one feature of the package stops working because of a change by Tesla or another third party, this is not a reason for a refund under this policy (see the Terms of Service, "Tesla and features").
• After the 14-day cancellation period, if the service was used, we do not give a refund, or we can give a partial refund for the unused time.
• If we charged you twice by mistake, we refund the extra payment.
• A full refund, or a payment you take back through your bank (chargeback), ends only the plan that payment was for, at once. A partial refund does not end your plan. Our refund confirmation names the plan and the period it affects.
• The loss of one channel or video is not a reason for a refund. Broadcasters and platforms can change or stop their content at any time.
• If we close your account because you broke our Terms of Service, we do not refund the remaining period.

We send refunds to the card you paid with. Your bank can take some days to show the refund.

These refund limits are our own policy. They do not restrict your statutory rights as a consumer, for example if the service is faulty or not as described, or your right to cancel within 14 days.

Contact

E-mail: support@tescast.app

DMR LABS LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.